Your #1 Diamond Destination
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Flora’s Rock Solid
Diamond Warranty

Under our Rock Solid Diamond Warranty, if you purchased your diamond and setting from Flora’s, it is guaranteed. It’s just that simple. Even if you lose a Flora diamond, including the center, we will replace it up to $10,000. Each time you have your jewelry cleaned and inspected, your warranty will cover you for a full 6 months. No questions, no red tape, no kidding. It’s just that easy.

  • To qualify, sign our Rock Solid Diamond Warranty Contract and keep your original copy on hand.
  • All maintenance and repairs are FREE forever.
  • Your warranty is free of charge.
  • Your jewelry inspections will be permanently recorded in your Flora account history. Make sure to ask for a receipt with each inspection.
  • How do I keep my warranty active if I don’t live in the area? For a minimal shipping charge Flora Gems will provide you with an overnight shipping label, covering the shipping of your ring under our insurance.
  • Need to inquire if you are currently being covered? Please call us and we will be happy to assist you.
  • Warranties are not transferrable.
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Trade-Ins

Flora’s Fantastic Trade-In Policy

Flora Gems is here to help should you choose to upgrade your center diamond or diamond stud earrings.

If you would like to trade in your diamond, you will receive 100% of the diamond’s original purchase price in trade, even if you are only spending $1 more.

Here is how our trade-in policy works:

  • Price paid for original diamonds: $1,000
  • Trade-in value (same amount you originally paid): $1,000
  • New Diamond (must be of higher value than your original diamond): 1,200
  • Expense for the new diamond: $200 +tax
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Flora Financing

Paying for your ring with Flora’s has never been easier.

  • Through Flora Gems your payment can be affordable and convenient.
  • 0% APR for 6 months. (Upon qualification, no down payment required.)
  • 0% APR for 12 months. (Upon qualification, a 20% down payment is required.)
  • 0% APR for 24 months. (upon qualification, a 40% down payment is required)
  • 9.99% for 36 months. (upon qualification, no down payment required.)
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Layaways

If you need additional time to pay before you are ready to get down on one knee, Flora Gems is here to help. At Flora Gems, we'll set your ring aside, with your name on it, giving you 6 months to pay. Your diamond and ring price will be locked in.

  • A 10% deposit of the purchase price is required for layaway
  • Full payment within 180 days is required
  • A minimum of 10% of the purchase price is due monthly
  • Refunds after 60 are not allowed
  • If the above policies are not met, the layaway will be cancelled and all funds converted to in store credit
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Appraisals

You will receive a complimentary appraisal with your purchase. You can utilize this document to find insurance for your jewelry in the event of loss or theft.

We will provide FREE insurance replacement documentation for the life of your ring.

We suggest that you have your appraisal updated every 5 years.

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Insurance

Life can be unpredictable. Jewelry insurance offered through Jewelers Mutual Insurance Company is well respected for their comprehensive coverage.

We invite you to contact Jewelers Mutual Insurance Company today for a free instant quote.

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Returns and
Exchanges

Return Policy

All in-stock jewelry (items not ordered in for customers) have a 60-day return policy from the original date of purchase.

Exchange Policy

Any in-stock jewelry (items not ordered in for customers), may be exchanged for any other Flora Gems jewelry within 90 days of the original purchase date.

Loose Diamonds
At any time, you may trade in your center diamond for a diamond of greater value and receive 100% of your original diamond's purchase price in trade. See Trade-In Policy above.

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Referral Program

Refer a friend to Flora Gems and receive a $150 gift card towards your next purchase, PLUS your friend will receive $150 off of their purchase of $1,500 or more.

How do I refer a friend?
Ask for a referral card from your Flora Gems professional. Just fill out the card and give to a friend to present at the time of their purchase.

How do I redeem my referral gift card?

  • If you have referred a friend, when your friend redeems their discount we will notify you and place a $150 credit on your account to be used at any time in the future
  • If you have been given a referral gift card by a friend, present it to your Flora Gems professional at the point of purchase to receive $150 off a purchase of $1,500 or greater
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Maintenance &
Repairs

All maintenance and repair work is FREE under Flora Gem's Rock Solid Diamond Warranty.

FREE Repair Services Include:

  • Stone Tightening
  • Ring Sizing
  • Rhodium Plating
  • Diamond Setting
  • Inside ring engraving (precious metals only)
  • Ring Removal
  • Soldering
  • Repolish
  • Refurbish

How long do repairs take?
Please allow up to 1 week for repairs. Our goal is to return all repairs in 3 working days.

Are my repairs done in-house?
Yes, Flora Gems has on-site jewelry repair technicians to service your jewelry in our store.

My white gold ring is looking yellow, what do I do?
All white gold jewelry is rhodium plated, which gives white gold it’s pure white surface color. Due to normal wear, this plating can wear off. Simply bring in your ring to have this coating restored. We suggest having this done no more than once per year to prevent your jewelry from wearing down due to excessive polishing.

If I live out of town, how do I send my jewelry in for repair and to maintain my Rock Solid Diamond Warranty?
Please contact Flora Gems in advance before shipping your jewelry. Upon arrival and inspection, we will contact you with a report on your rings condition. Return postage is complimentary.

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