After being enrolled into our Rock Solid Diamond Warranty Program, if you purchased your diamond and setting from Flora's, it is guaranteed. It's just that simple. Even if you lose a Flora diamond, including the center, we will replace it up to $10,000. Each time you have your jewelry cleaned and inspected, your warranty will cover you for a full 6 months. No questions, no red tape, no kidding. It's just that easy.
Flora Gems is here to help should you choose to upgrade your center diamond or diamond stud earrings.
If you would like to trade in your diamond, you will receive 100% of the diamond’s original purchase price in trade, even if you are only spending $1 more.
Here is how our trade-in policy works:
Paying for your ring with Flora’s has never been easier.
If you need additional time to pay before you are ready to get down on one knee, Flora Gems is here to help. At Flora Gems, we'll set your ring aside, with your name on it, giving you 6 months to pay. Your diamond and ring price will be locked in.
You will receive a complimentary appraisal with your purchase. You can utilize this document to find insurance for your jewelry in the event of loss or theft.
We will provide FREE insurance replacement documentation for the life of your ring.
We suggest that you have your appraisal updated every 5 years.
Life can be unpredictable. Jewelry insurance offered through Jewelers Mutual Insurance Company is well respected for their comprehensive coverage.
We invite you to contact Jewelers Mutual Insurance Company today for a free instant quote.
All in-stock jewelry (items not ordered in for customers) have a 60-day return policy from the original date of purchase.
Any in-stock jewelry (items not ordered in for customers), may be exchanged for any other Flora Gems jewelry within 90 days of the original purchase date.
At any time, you may trade in your center diamond for a diamond of greater value and receive 100% of your original diamond's purchase price in trade. See Trade-In Policy above.
Refer a friend to Flora Gems and receive a $150 gift card towards your next purchase, PLUS your friend will receive $150 off of their purchase of $1,500 or more.
How do I refer a friend?
Ask for a referral card from your Flora Gems professional. Just fill out the card and give to a friend to present at the time of their purchase.
How do I redeem my referral gift card?
All maintenance and repair work is FREE under Flora Gem's Rock Solid Diamond Warranty.
How long do repairs take?
Please allow up to 1 week for repairs. Our goal is to return all repairs in 3 working days.
Are my repairs done in-house?
Yes, Flora Gems has on-site jewelry repair technicians to service your jewelry in our store.
My white gold ring is looking yellow, what do I do?
All white gold jewelry is rhodium plated, which gives white gold it’s pure white surface color. Due to normal wear, this plating can wear off. Simply bring in your ring to have this coating restored. We suggest having this done no more than once per year to prevent your jewelry from wearing down due to excessive polishing.
If I live out of town, how do I send my jewelry in for repair and to maintain my Rock Solid Diamond Warranty?
Please contact Flora Gems in advance before shipping your jewelry. Upon arrival and inspection, we will contact you with a report on your rings condition. Return postage is complimentary.